Hirer is required to post a $200 equipment security bond when collecting the Equipment from the owner. This security bond will be refunded to the hirer once the Equipment is returned by the hirer in the same condition as they were provided by the owner. Further to the refundable equipment security bond, Owner requires the hirer to provide details of a valid credit card upon making the booking. Hirer acknowledges that owner shall use this credit card to cover any breakage, lost, stolen, cleaning or cancellation fees relating to the hirer’s order.
All Equipment must be cleaned by the Hirer before returning back to Owner. Any furniture that are used outside (i.e. Grass / Parks, etc..) by the Hirer, Hirer is responsible for cleaning the furniture to ensure there are no mud / dirt on the furniture when returning back to Owner. Equipment returned dirty will result in hirer being charged a cleaning fee of up to $5 for each item.
Hirer is responsible to ensure all required ropes / tarps are readily available to transport the Equipment. Owner reserves the right not to provide the Equipment to the Hirer if these terms and conditions and any other specific terms outlined in the order is not met by the Hirer.
Equipment can be delivered by the Owner for an additional delivery fee. If Hirer elect for the Equipment to be delivered and picked up by the Owner, the additional delivery fee will be included in the order.
Delivery of the Equipment will be made only to a ground floor area accessible via a trolley (Flatbed or Normal Trolley depending on the Equipment being transported) or manual lifting.
If the Equipment is delivered to a house, the Equipment will be delivered to the front of the house (in front of the garage or inside the garage if a trolley can be used). Depending on the level of access available onsite (i.e concrete/tiled floor on the side access and side access is wide enough for the Equipment to be taken via a trolley or manual lifting), if required Owner may decide to take the Equipment to the back of the house at their absolute discretion.
If the Equipment is delivered to a commercial property (i.e. function centre/park), the delivery of the Equipment will only be made to an area where vehicle access is available. Hirer is responsible to organize with the management of the commercial property to ensure that necessary vehicle access is available for the Equipment to be delivered by the Owner and a secure area is available to store the Equipment without being exposed of any water or dirt.
If required, Equipment will be carted to a maximum of 20m from the area where the delivery vehicle can be parked. Carting of the Equipment can only be made on a hard surface. Owner will reserve the right to refuse cartage if the pathway is made of materials not suitable to be accessed via a trolley such as Gravel / Sand / paved path / uneven grass, etc.
If, for whatever reason You’re Invited Event Hire is unable to gain access to the Site for delivery or pick up of equipment it may charge the Hirer for delivery and pick up charges for each unsuccessful attempt.
When Equipment is ready for collection, all Equipment must be stored safely in the same area where the Equipment were delivered by the Owner. Hirer is responsible in ensuring that the Equipment is not in danger of being damaged, lost or dirty.
Owner will use reasonable endeavours to deliver the Equipment on the date and time as agreed in the order.
In the event of late delivery or non-delivery due to circumstances beyond control of the owner, no liability will be accepted by Owner for damages / claims of any kind from Hirer or any other vendors used by Hirer. Unless it is specifically stated in the order, Owner will not accept cancellation of the order due to late delivery. If Hirer wishes to cancel the order due to late delivery, Hirer is required to pay the full hire fee including the delivery fee as agreed on the order.
Owner reserves the right to use Hirer’s credit card supplied at the time of making the booking to cover these costs.
When Equipment is ready for collection, Hirer must adhere to the pickup times as agreed in the order. Hirer or a representative must be available for the Equipment to be collected by Owner if initially agreed upon. Owner will not enter premises without the presence of the Hirer or their representative to collect the Equipment