HAVE A QUESTION FOR US?


FAQ's

If you would like to arrange a quote, you can complete our online request form. Alternatively, you can call 03 7009 5733 or email us at [email protected]

Yes, our minimum hire order from You’re Invited Event Hire is $200, excluding delivery/labour fees.

The reasoning it applies is to ensure our service is cost effective for us when factoring in staff wages, warehouse overheads, general equipment wear & tear, invoicing, equipment hire preparation and phone/email communication.

The prices shown on our website are based on our 1 day hire rate (48 hours on weekend). You can hire out our products for longer; we will simply increase the number of hires according to the length of the time required.

No. The delivery fee is an additional cost that varies depending on each individual order. The fee is determined by the items and quantities on the order, the delivery location, access and the dates and times of the event

We include a labour fee onto all of our orders to cover the man hours to prepare, pack, load, unload, check, clean and store our items. The labour fee will vary depending on the order and the amount of labour that is required for the included items.

Our delivery and collection fees are quoted on a case-by-case basis, depending on the location of your event.

This includes the time taken to pack your order, travel to the venue, unload your order, travel back to the warehouse (and do it all again for pickup!)

We do our absolute best to keep our delivery and collection fees adorable, and certainly don’t use them to make a profit.

Get in touch with our team via completing a wish list to receive an accurate quote for delivery and pickup to the event venue.

The more notice we have of confirmation the better. Until we have confirmation of payment, the stock is not on hold for your event. However, we always try to be as flexible as possible and can accommodate with as little as 24 hours notice.

The balance is payable in full 14 days prior to your function date. If you place an order within 14 days of the function date payment is required in full at the time of booking. Payments can be made by credit card or EFT.

Yes, you are able to collect some of our items only. Please contact us for more information. All customer collection orders require full payment prior to collection date. Please ensure that you arrange to collect your order in a covered vehicle. Please bring blankets and straps with you to secure the items during transit.

Upon collection, please ensure that you bring your paid tax invoice and your driver’s license for verification.

Our delivery drivers require a two hour delivery window, with times being allocated between AM and PM. Any delivery that requires less than a two hour window may incur an additional fee.

Yes, You’re Invited Event Hire is operational 7 days a week and offers a 24 hour service. However if you require delivery or collection outside our normal operation hours, you will incur an additional fee. Please speak to us for pricing.

All hire equipment must be returned by the return date pre-arranged on your order. Failure to do so will incur one additional hire charge for each item not returned, every 24 hours.

Unfortunately once the items have been confirmed, paid and delivered we are unable to offer a refund.