If you would like to arrange a quote, you can complete our online request form. Alternatively, you can call 0411521294 or email us at email@example.com
Is there a minimum order?
Yes, our minimum order for You’re Invite Event Hire is $250, excluding damage waiver and delivery fees.
What is the hire period?
The prices shown on our website are based on our 1 day hire rate (48 hours on weekend). You can hire out our products for longer; we will simply increase the number of hires according to the length of the time required.
Is delivery included in the hire price?
No. The delivery fee is an additional cost that varies depending on each individual order. The fee is determined by the items and quantities on the order, the delivery location, access and the dates and times of the event
What does the labour fee cover?
We include a labour fee onto all of our orders to cover the man hours to prepare, pack, load, unload, check, clean and store our items. The labour fee will vary depending on the order and the amount of labour that is required for the included items.
What is the ‘Damage Waiver’ and is it refundable?
The damage waiver is an industry standard of the items hired value, which is added to all orders. This damage waiver covers all costs associated with normal wear and tear to the equipment and does not cover missing or damage to the items
When do I have to confirm my quote?
The more notice we have of confirmation the better. Until we have signed confirmation, the stock is not on hold for your event. However, we always try to be as flexible as possible and can accommodate with as little as 24 hours notice.
When do I pay for the hire?
The balance is payable in full 7 days prior to your function date. If you place an order within 7 days of the function date payment is required in full at the time of booking. Payments can be made by credit card or EFT.
Can I collect my You’re Invited Event Hire order?
Yes, you are able to collect some of our items only. Please contact us for more information. All customer collection orders require full payment 48 hours prior to collection date. Please ensure that you arrange to collect your order in a covered vehicle. Please bring blankets and straps with you to secure the items during transit.
What form of security do I need to provide when doing a “customer pick-up” order?
Upon collection, please ensure that you bring your paid tax invoice and your driver’s license for verification.
What time will my delivery arrive?
Our operations department require a two hour delivery window, with times being allocated between AM and PM. Any delivery that requires less than a two hour window may incur an additional fee.
Can I arrange for an ‘after hours’ delivery or collection?
Yes, You’re Invited Event Hire is operational 7 days a week and offers a 24 hour service. However if you require delivery or collection outside our normal operation hours, you will incur an additional fee. Please speak to us for pricing.
What happens if I don’t return my “customer pick up order” in time?
All hire equipment must be returned by the return date pre-arranged on your order. Failure to do so will incur one additional hire charge for each item not returned, every 24 hours.
I think I have over ordered, what can I do?
Unfortunately once the items have been confirmed, paid and delivered we are unable to offer a refund.